SMS Compliance Privacy Policy

Introduction

Austin Family Counseling (“AFC”) is committed to maintaining the privacy and security of your personal information. This SMS Privacy Policy outlines how we collect, use, and protect your information when you opt-in to receive SMS communications from AFC. We use SMS exclusively for direct communication regarding scheduling, billing, and other administrative tasks. We do not use SMS for promotional purposes.

Data Collection

We collect the following personal data for SMS communications:

  • Name
  • Phone number

This data is collected when you opt-in by consenting to receive SMS communications from AFC.

Data Usage

AFC uses the collected personal information to:

  • Communicate directly with clients about scheduling, billing, and other administrative tasks related to your therapy sessions.
  • Maintain records of communication for internal administrative purposes.

We do not use the information for promotional or marketing purposes.

Data Sharing

AFC does not share personal information with third parties for their use. We may share data with trusted service providers who assist us in delivering services, such as our SMS platform provider. These service providers are contractually bound to keep your data secure and confidential and to use it solely for the purposes we specify.

User Rights

As a client, you have the following rights regarding your data:

  • Access: You may request access to the personal information we have collected about you.
  • Modification: You may request corrections to any inaccuracies in your personal information.
  • Deletion: You may request that we delete your personal information, except where AFC is required by law to retain certain records.

Opt-In and Opt-Out Instructions

By checking the box on the client intake form or explicitly opting in, you consent to receiving SMS messages from AFC. You can opt out of receiving messages at any time by replying “STOP” to any message. Once you opt out, you will no longer receive SMS communications from AFC.

Data Security

We take reasonable steps to protect the personal information you provide to us. However, no system is completely secure, and AFC cannot guarantee the security of your information. We encourage you to take steps to protect your own personal information.

Changes to This Policy

AFC may update this SMS Compliance Privacy Policy from time to time. We will notify you of any significant changes by updating the policy on our website.

Contact Information

If you have any questions or concerns about this SMS Compliance Privacy Policy, please contact us at:

By opting in to AFC SMS communications, you acknowledge that you have read and understand this SMS Compliance Privacy Policy.