The Counseling Process

How do I make an appointment?
If you are ready to make an appointment with one of our therapists, you can call or text 512-298-3381 to speak to our Client Care Coordinator, Danielle Peartree. You can also email [email protected] and our Client Care Coordinator will contact you. The Client Care Coordinator will ask you a few questions about what is bringing you to counseling at this time. This will help us match you with the best therapist. The Client Care Coordinator will also go over fees, paperwork, and set up your first appointment.

Do I get to choose which therapist I see?
Absolutely. If you were referred to a specific therapist or if you feel a connection with someone based on their bio, feel free to request that therapist when you speak to our Client Care Coordinator. You can also contact that therapist directly by emailing or calling them.

What do I do when I arrive to Austin Family Counseling?
Our Operations Manager may be at the front desk to greet you depending on your appointment time. If no one is at the desk, have a seat and make yourself comfortable. Your therapist will greet you when it is time for your appointment.

What can I expect from my first session?
Our first session will be spent going over the paperwork you are sent from the Client Care Coordinator. We will then gather information in order to get to know you and your situation better. We also want you to have a chance to connect with us and determine that we are a good fit for working together. When we are working with a child, we like to also meet with both parents (when applicable) for an initial session before meeting the child. This allows for the parents to go into detail without concern for the child in the waiting room. During this initial Parent Session, you can schedule the first session for your child. When we are working with teens, we like to meet with both parents (when applicable) to gather some general information. We will then spend some time with the family together and then meet with the teen briefly alone. Likewise, with couples, we will meet with both partners during the first session.

When do I pay for my session?
At the end of your session, your therapist will collect payment from you. AFC is a private pay counseling practice. This means you pay out of pocket at the time of service for all services we provide.  You may pay with credit card, debit card, check (made out to Austin Family Counseling), or cash. Even though you may have insurance, they will not pay us directly for services so payment is your responsibility each session. However, you may be able to seek out of network reimbursement from your insurance carrier for some costs depending on your insurance policy.  Click here for more information.

How do I make a second appointment?
If you feel like you and your therapist are a good fit, you can schedule a second appointment directly with your therapist. We recommend that you find a time that will work for both you and your therapist for ongoing appointments.